Randall & Associates Ltd - Talking about Engineering: Our Blog

One of the Perks for Buying NZ-Made

By Andrew

Mar 24, 2009

While this isn’t exactly related to Engineering, it does restore my faith in people, and shows how a few tools that we use all the time at work can actually be very handy!

 

Last Saturday, I was washing my house’s soffits and guttering, using my Raven Telescopic Water Brush - NZ-made, by Raven Products in Auckland.

 

I must have been a bit over-zealous with tightening one of the plastic extension collars, because it broke. I had to stop part-way through the job, of course.

 

After thinking for a little while about the futility of fixing things these days, I decided to be a bit cheeky, and see what happens if I see about getting a replacement.

 

With my digital camera, I took a photo of the broken part. Next, I used Google to find Raven Products and got their website. I then sent an email to their Technical Services Department, wondering about the possibility of getting a replacement, with the photo as an attachment.

 

Upon checking my messages on Monday night, behold! a reply from Richard Mitchell, Raven Sales and Marketing Manager, sent that morning and asking me to confirm my postal address so that they could send the piece.

 

I duly replied, giving my address and confessing that now I’ll have to complete the job. I also asked how I could make payment - might a cheque be acceptable?

 

Come Tuesday night, another reply from Richard, commiserating with me that cleaning the house is the down-side, but also saying to not worry about payment for this one - one of the perks for buying NZ made.

 

So, what tools have we used?             - digital camera,

                                                            - Internet,

                                                            - Google,

                                                            - email.

 

What have we learned?                      - these electronic gizmos can be useful,

                                                            - buying NZ-made can be good,

                                                            - most folk we deal with are great.

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